Frequently Asked Questions

To our valued families, all home transfers have a transfer fee applied, pricing is from $50 AUD depending on location.

We are available 24 hours a day, 7 days a week, 365 days of the year. We have fully trained staff available at all times. See more information on after hours costs here.

Your beloved pet will be treated as if you were standing right beside us with the utmost respect, dignity and care.

Yes. If all your decisions and payment are made at time of phone call, we can have the ashes back to you within 24 hours. A charge of $150.00 for this service is applied to your cremation fee.

As pet parents we have also walked in your shoes and have dealt with our own personal loss of our pets. We have such a deep connection with them, after all they are our best friends. Pet parents deserve their beloved pets to be cared for in a caring and professional manner with the utmost dignity and respect. We will always be just that one phone call away; even if it’s just to have a chat, remember we are always there for you months and even years later.

We do offer Zippay and Yes, we offer pre-payment plans to give you peace of mind that your pet will be looked after when their time comes.  Conditions do apply. Visit our Payment Plans page for more details.

Pet parents have a choice of which crematory they use, and how they would like their pet’s final arrangements to be completed. We are happy to transfer your pet from the veterinary practice even if your clinic does not have an arrangement with us.

For Families – Request A Transfer | For Vet Clinics – Request A Transfer

We offer a 24-hour emergency care, 7 days a week to assist during this time.  We are happy to advise how you can care for your fur-bub if death is to occur out of business hours. Please call us and we can assist you in anyway we can. Please note after hours fees will be charged during these times.
View After Hours fee details here.

Forever Ours has one office in Hervey Bay. We currently travel to Bundaberg, Gin Gin, Childers, Woodgate, Maryborough, Hervey Bay, Biggenden, Tiaro, Glenwood, Rainbow Beach, Tin Can Bay, Gympie and all surroundings areas. Transfer fees are applicable in some cases please ask our caring staff if you incur travel fees.

After performing the individual cremation, we’ll scatter the ashes at the beach or in a lovely park on your behalf.

We can cremate pets up to 100 Kgs and pocket pets such as mice, rats, birds, spiders, fish, guinea pigs and reptiles. 

You can, this can be left with your clinic or we can collect at time of transfer from your home.

The size of the urn required will depend on the size and bone density of your pet. Every pet will produce a different amount of cremated remains. We’re more than happy to help guide on sizing needs, send us an email [email protected] or call our helpful team. (07) 4194 6015

YES, we can. Toys, letters, photos, flowers, treats or a small swatch of a blanket (only a small swatch due to emissions consideration)

We do not cremate collars these will need to be removed by the family or veterinary staff. 

Depending on the size of your pet, cremation can take up to 2.5 hours to complete.

With your permission we will take a golden paint paw print, lock of fur and provide a Certificate of Cremation and placed into a presentation folder. If your pets fur or paw is compromised NO lock of fur or paw print will be taken.

YES.  You may witness the start of your pet’s cremation, charges do apply due to restrictions on cremation hours. View Viewings informaiton.

YES.  You are more than welcome to spend time with your beloved pet in our private viewing room. We will advise you of every step we have taken in order to make you feel as comfortable as possible. An additional charge will apply to prepare your companion prior to viewing.

One of the hardest decisions when losing your pet is what to do with their ashes. Pets have a character and personality’s all of their own.  For the fur friends in our lives that were adventurous, energetic and a bit of a rascal, you may want to think about scattering their ashes at a special place that you shared, like their favourite park or holiday destination or down the beach. For our quiet, loyal, patient friends that loved the comfy snuggles more so than the dirt and grass, you may want to consider keeping them somewhere safe at home and always with you.

All individual pet cremations are conducted in their own chamber to ensure you will receive only your pet’s ashes. Your pet is identified with their own unique identification and this will only be removed prior to placing into the cremation chamber, after cremation is completed and the cremains cooled the identification is placed back in. We know who we are with at all given times. You can rest assured our staff has performed the entire process with the utmost dignity and compassion and professionalism.

Our crematorium offers only individual cremations of pets and includes a selection of packages to choose from. We personally transfer your pet from wherever death has occurred and return the ashes back to you personally or to your chosen veterinary clinic. View Cremation Services

No we are not able to put your pet to sleep this has to be done by professional veterinary staff.

As we are all aware death can happen when we least expect it. You can call us any time of the day or night. Sometimes we may not get to you for a couple of hours and we can advise you how to keep your pet properly during this time.

We will contact the veterinary clinic to organise a suitable time to bring your pet into our care.

We can help you by talking, but this is a decision only you the pet parents can make. Call your veterinary clinic and get their guidance as they know your pet very well.

At times we can get products that are damaged, we make sure boxes/ urns are checked to make sure you have nothing but the best quality.